Make sure you create a strong, unique password to help keep your account secure. You can use our password checker to test the strength of your new password before you use it. Provide as much information as you can to help us verify your identity. We take your account security seriously and need these details to help us prevent hackers from accessing your account.
This site uses cookies for analytics, personalized content and ads. By continuing to browse this site, you agree to this use. A document that appears to come from a friend, bank, or other reputable organizations. An invoice from an online retailer or supplier for purchase or order that you did not make.
The attachment appears to be a protected or locked document, and you need to enter your email address and password to open it. Read more at Learn to spot a phishing email. If you think someone has accessed your Outlook.
Note: When you mark a message as phishing, it reports the sender but doesn't block them from sending you messages in the future. To block the sender, you need to add them to your blocked senders list. For more information, see Block senders or mark email as junk in Outlook.
Help Microsoft stop scammers, whether they claim to be from Microsoft or from another tech company, by reporting tech support scams:. Block senders or mark email as junk in Outlook. Receiving email from blocked senders in Outlook. Premium Outlook. Ransomware detection. To review your download history: Sign in to the Xbox network on your Xbox console by using the gamertag that you used when you originally purchased the content.
Go to Settings and select Account. Select Download History. Browse your download history. We'll need you to provide some specific info: The hardware identification numbers from the Xbox console that you use most often: Xbox Series X S and Xbox One device ID and console serial number.
An alternative email address where we can send you updates on your account. Note All email communication will be sent to this alternative email address. Step 5: Keep your account secure. Update the security info for your email address.
Here are some additional things you can do to make it more secure. Simply changing your password is sufficient when it comes to protecting your saved profile on Xbox One or Xbox Series X S consoles. For Xbox consoles, you can sign yourself out of all consoles where your password has been saved. To remove your profile from any Xbox console: In a web browser, sign in to your account at:.
Add security info to your Microsoft account. Add another phone number or email address. Update your web browser and device with the latest security fixes. To ensure your web browser and computer are up to date with the latest security fixes, make sure that you have the latest updates at:. Windows Update: FAQ. How to update the software on your Mac.
Install or update your virus, spyware, and malware protection software. Attackers often get control of your account credentials by infecting your devices with malware.
Check your virus protection software to make sure that it's running and up to date. Make sure your browser phishing filters are turned on. Enabling these in your web browser helps detect phishing websites, helps protect you from downloading or installing malicious software, and alerts you about any potential scamming websites.
Normally, these are turned on by default, but it's best to double-check:. Under Privacy, search, and services , scroll to the Security section and make sure that Microsoft Defender SmartScreen is turned on. For all other browsers, check the browser's online help.
Teach your family to spot scammers. Members of your household are often the target of scammers who promise something for free if they just sign in with their Microsoft account email and password. Did this resolve the issue? Yes No. Still need help? Request a call, chat online, and more. Contact us If contact us isn't working the way you expect, try the disability answer desk option on this page.
Subject to change. Disability answer desk Accessible help and resources to get your Xbox questions answered. Get answers.
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