As a last resort, you can take your case to the small claims court within 2 years of the flight - this can be expensive and time-consuming. You should only do this if you think your claim is worth the stress and time of going to court. Read our advice on preparing for the small claims court if you need more help. Find out how to make a claim on your insurance policy or contact the Citizens Advice consumer helpline on if you need more help - a trained adviser can give you advice over the phone.
You can also use an online form. An adviser at your nearest Citizens Advice will also be able to help you argue your case or argue for you.
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Top links Making a will Complaining about social care services What does it mean to have power of attorney? Child abuse - advice and support Advice for people affected by child abuse. What about unchecked or carry-on baggage? In the case of unchecked baggage, the airline is only liable if any damage is due to the fault of the airline or its staff.
How is financial compensation for lost, delayed or damaged baggage calculated? The value of the SDR is calculated daily by the International Monetary Fund and is based on a basket of major currencies — the US dollar, euro, Japanese yen and pound sterling.
However, the Convention does not offer guidelines on how to calculate the amount of compensation to be awarded in each individual case and air carriers differ in their approach to granting compensation, with passengers often required to prove the extent of their loss, including producing receipts for damaged or lost items. Alternatively, you can consider carrying any valuables in hand luggage if feasible or taking out insurance that will provide adequate cover on the specific items.
What should I do if my luggage fails to arrive at the airport after I land? You should fill out a Property Irregularity Report PIR , providing details of your bag — including colour, size, distinguishing features and so on. Remember to keep a copy of the form for yourself as this will provide proof that you notified the airline of the problem as soon as it arose.
The PIR is used to help trace your bag but it is not a complaint form or a request for compensation — these are separate issues that you will need to pursue yourself. Although completing a PIR is not a legal requirement, it may make it easier to successfully make a claim to the airline if this becomes necessary. Having obtained a copy of the PIR, ask for the contact details for the baggage department and enquire if the airline has a daily allowance policy for passengers whose baggage has been delayed.
You will also need to retain your boarding card and baggage tags and to keep receipts for any essential items you have to buy as a result of the delayed arrival of your bag.
What if my baggage arrives at the airport but it has been damaged? You should examine your checked baggage on collection and, if it has been damaged in some way, again you should fill out a PIR at the airline desk in the airport baggage hall. The PIR should outline the damage sustained and you will need to retain a copy of the PIR as well as your boarding card and baggage tags.
It is important that you report any damage immediately, as if you take receipt of your checked baggage without making a complaint, this constitutes prima facie evidence that the baggage has been delivered in good condition. How long before my delayed baggage is deemed lost? Unless the airline has previously admitted that it has lost it, your checked baggage will be considered lost if it has not been located 21 days after the date it was supposed to have arrived.
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What happens when luggage is lost? What can I do? Will I be reimbursed for delayed luggage? What about damage? How do I make a claim? To make a claim you must then contact the airline in writing: Within seven days for lost or stolen items, or damaged baggage You will have to demonstrate that your bag and its contents were worth the amount you are claiming by using receipts, credit card records or any other proof of value. They will look at the value of the item based on its age when lost.
Within 21 days for delayed bags from receiving the delayed bag Consequential losses Airlines do not automatically consider themselves liable for the losses you incur following on from your bag being delayed unless forced to do so by a court.
Insurance It might be better to claim on your travel insurance as airlines may not pay out the true cost of what a lost, delayed or damaged bag has cost you.
Read all News. Passengers Blogs Safety first 13 May, Read All Blogs.
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